Royal44 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

Welcome to the royal44 Privacy Policy. This document is written with the aim of giving you a clear and honest picture of how the royal44 online casino platform handles your personal data. We know that many privacy policies are written in difficult legal language – royal44 takes a different approach: written in plain, straightforward language that every Malaysian player can understand, regardless of their background.

This Privacy Policy applies to all individuals who register for or use the royal44 platform, including the royal44.click website and all associated services. By using the royal44 platform, you agree to the data collection and usage practices described in this policy. If you do not agree, please refrain from using our platform.

Royal44 acts as the data controller for all personal data collected through the platform. This means we are fully responsible for determining the purpose and manner in which your data is used, and we are accountable for ensuring your data is protected to the highest standard we can offer.

Royal44 only collects data that is genuinely necessary to operate the platform safely and effectively. We do not collect more than what is needed. Below are the categories of data we collect and the purposes for which they are collected:

Royal44 does not collect sensitive data such as health information, biometric data, or credit/debit card details directly. All payments are processed through third-party payment providers available in Malaysia, including Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay – royal44 does not directly store your banking or digital wallet account details.

Your personal data may be collected through: (a) the account registration form you complete yourself; (b) financial transactions you carry out on the platform; (c) your interactions with games and platform features; (d) your communications with the royal44 support team; and (e) cookie and tracking technologies that operate when you use our platform.

Every piece of data royal44 collects is used for a clear and legitimate purpose. We do not use your data for anything beyond what is stated here without first obtaining additional consent from you:

• Account Management: Creating and maintaining your royal44 account, verifying your identity at login, and enabling access to all platform features you are eligible to use.
• Transaction Processing: Processing all deposits and withdrawals in Malaysian Ringgit (RM) via your chosen Malaysian payment method – Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay, or CIMB Clicks – and maintaining accurate transaction records for audit and dispute resolution purposes.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraudulent activity, duplicate registrations, and platform abuse. This includes usage pattern analysis to identify suspicious behaviour.
• Customer Support: Resolving enquiries, complaints, and technical issues that you report to the royal44 support team via live chat or email.
• Responsible Gaming: Monitor gameplay patterns to identify players who may benefit from responsible gaming support, and enforce the limits you set yourself within your account settings.
• Service Communications: Sending important account notifications such as deposit confirmations, withdrawal confirmations, password changes, and security updates.
• Marketing Communications (with consent): Sending information about promotions, new bonuses, and platform updates – only if you have opted in to receive them. You may unsubscribe at any time.
• Legal Compliance: Meeting legal obligations, including reporting requirements related to anti-money laundering and compliance with financial regulations in force in Malaysia.

Royal44 does not sell, rent, or trade players' personal data to any third party for commercial or marketing purposes. This is a commitment we hold with full sincerity – not just words on a document.

However, there are limited situations where royal44 needs to share your data with selected third parties in order to operate the platform:

• Payment Service Providers: To process your deposits and withdrawals, the necessary transaction information is shared with your chosen Malaysian payment service provider, such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay. These providers are governed by their own privacy policies and are not permitted to use your data for any other purpose.
• Gaming Software Providers: To enable games to function – such as jackpot slots, baccarat, roulette, or live casino – the necessary session data may be processed by game software providers who have strict confidentiality agreements in place with royal44.
• Technical Service Providers: Third parties that provide infrastructure, cybersecurity, or analytics services necessary to operate the royal44 platform safely and effectively. All such providers are bound by strict data processing agreements.
• Relevant Authorities: Royal44 may be required to disclose player data to Malaysian authorities — such as the police, courts, or financial regulatory bodies — if ordered by law or in the course of a legitimate financial crime investigation. We will inform you of any such disclosure where we are legally permitted to do so.

Player data security is one of the most significant ongoing investments royal44 makes. We implement multiple layers of technical and organisational protection to keep your data safe:

• Encryption in Transit: All communications between your browser or app and the royal44 servers are protected using TLS 1.3 with AES-256 encryption — the same standard used by leading banks in Malaysia. This ensures your data cannot be intercepted in transit.
• Encryption at Rest: Sensitive data stored in royal44's databases — including passwords (stored in a non-reversible hashed format) and financial information — is encrypted using industry-recognised encryption standards.
• Layered Access Controls: Access to player data within royal44's internal systems is restricted to staff who genuinely require it to carry out their legitimate job responsibilities. The principle of "least privilege" is strictly enforced — no one is granted more access than their role requires.
• Real-Time Threat Monitoring: The royal44 infrastructure is monitored continuously 24 hours a day to detect intrusion attempts, suspicious activity, and potential security breaches before they become serious issues.
• Regular Security Audits: royal44 conducts regular penetration testing and security audits carried out by independent parties to ensure our data protection systems remain up to date and effective against the latest cyber threats.
• Incident Response Plan: Royal44 has clear procedures in place to respond to any data breach that may occur. Should any incident arise that affects your data, we will notify you within a reasonable timeframe in accordance with applicable legal requirements.

Even with all these security measures in place, it is important that you also play your part in protecting your royal44 account. Keep your password strong and unique, never share your login credentials with anyone, and contact the royal44 support team immediately if you suspect your account has been compromised.

Royal44 does not retain your personal data indefinitely. We have a clear policy on how long data is kept, based on the purpose for which it was collected and any applicable legal requirements:

• Active Account Data: For as long as your account remains active with royal44, account-related personal data will be retained to allow you to use the platform smoothly and for account security purposes.
• Financial Transaction Records: Records of all transactions in Malaysian Ringgit (RM) – including deposits via Touch 'n Go, GrabPay, DuitNow, FPX and others, as well as withdrawals – are retained for a minimum of 7 years from the transaction date. This is a legal compliance requirement related to anti-money laundering regulations and financial audits.
• Game History: Game session records and betting records are retained for 3 years from the date of the relevant activity. This is required for the resolution of any disputes that may arise.
• Closed Account: When a royal44 account is closed at your request or by royal44, personal data that is no longer required for legal or compliance purposes will be deleted or anonymised within 90 days from the date of closure. Data still required for legal compliance will be retained for the minimum period necessary.
• Support Communication Data: Records of communications with the royal44 support team are retained for 2 years from the date of last communication.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

Royal44 recognises and respects your rights in relation to your personal data. Below are the rights you hold and how to exercise them:

To exercise any of the above rights, please contact the royal44 support team by email at support@royal44.click or via live chat on the platform. We will verify your identity before processing any data-related request to ensure these rights are protected from misuse.

The royal44 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below are the types of cookies we use:

• Essential Cookies (Required): These cookies are essential for the royal44 platform to function at all. Without them, you cannot log in, maintain an active session, or secure your transactions. They cannot be disabled without fully impairing the platform's functionality.
• Functional Cookies: These cookies remember your preferences such as language selection, display settings, and saved login details (if you chose "Remember Me"). They improve your browsing experience without collecting data for marketing purposes.
• Analytics Cookies: These cookies help royal44 understand how players use the platform — which pages are visited most, where players encounter difficulties, and which features are most popular. This information is used to improve the platform. Analytics data is collected in aggregate and cannot be used to identify you individually.

You can manage or block cookies through your browser settings. Please be aware, however, that blocking essential cookies will affect your ability to use the royal44 platform fully. To block only analytics or marketing cookies without affecting platform functionality, use the cookie settings available in your royal44 account.

In some circumstances, your personal data may be processed or stored on servers located outside Malaysia — for example, by technical service providers or gaming software providers operating internationally. Royal44 ensures that any such data transfers are carried out with adequate safeguards in place.

The measures royal44 takes to protect your data during international transfers include:

• Ensuring that all third parties receiving royal44 player data maintain data protection standards equal to or exceeding those we have set out in this Privacy Policy.
• Signing binding data processing agreements with all third parties that handle player data, requiring them to use it only for the specified purposes and to protect it to appropriate security standards.
• Strong data encryption is applied before any data transfer takes place — ensuring the data is of no use even if intercepted during transmission.

It is royal44's core policy to ensure that Malaysian players' data is stored and processed in environments that offer a level of protection consistent with the standards established in Malaysia. If you have specific questions about where your data is stored, please contact our support team.

Royal44 takes the protection of children and young people from gambling platforms very seriously. Our platform is strictly intended for individuals aged 18 and above only, and we enforce a number of measures to uphold this age restriction:

• All new registrants are required to confirm that they are 18 years of age or older during the registration process. Providing false information about your age is a serious violation of royal44's Terms & Conditions.
• Royal44 employs appropriate age verification techniques and reserves the right to request supporting documents to verify a player's age at any time.
• If royal44 determines that a player is under 18 years of age, the account will be closed immediately and all remaining balances will be dealt with in accordance with established procedures.
• Royal44 does not knowingly collect personal data from individuals under the age of 18. If we discover that such data has been collected inadvertently, we will take immediate steps to delete it.

We encourage parents and guardians to use the parental control tools available on their devices to prevent children from accessing gambling websites. If you suspect that a child has accessed the royal44 platform, please contact us immediately at support@royal44.click.

Royal44 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform operations. We are committed to informing you of any material changes.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date shown at the top of this page
• Displaying a clear notice on the royal44 platform for a reasonable period following any amendment
• For highly material amendments – particularly those that significantly affect your privacy rights – we will provide proactive notice via your registered phone number or email address

Continued use of the royal44 platform after any amendments are published will be considered acceptance of the updated policy terms. If you do not agree with any changes, you have the right to close your account and request a withdrawal of any eligible real-money balance before the new terms take effect.

We recommend reviewing this Privacy Policy page periodically to stay informed about how royal44 handles your personal data.

If you have any questions, concerns, or requests regarding the royal44 Privacy Policy or how we handle your personal data, we are here to help. Our data privacy team can be reached through the following channels:

• Email: Send an email to support@royal44.click with the subject line "Data Privacy Inquiry" to ensure your email reaches the right team. We aim to respond to all privacy inquiries within 3 business days.
• Live Chat: Use the live chat feature on the royal44 platform, available 24 hours a day, 7 days a week. For sensitive privacy matters, email may be more appropriate to ensure a complete written record is kept.

When submitting a data-related request, please include sufficient information for us to verify your identity — such as your registered phone number or account username — so we can ensure that data is only disclosed or modified for the rightful account holder.

Royal44 is committed to handling all legitimate privacy enquiries with seriousness and professionalism. Your privacy is not merely a legal obligation for us — it is the foundation of trust that underpins our relationship with every player in Malaysia.